Shipping Policy

Last updated: July 13, 2026

At Eagle King Tech, we are committed to delivering your order safely and as quickly as possible. This policy explains processing times, delivery estimates, duties, and what happens if something goes wrong in transit.

1. Processing Time

• Orders are processed within 1 to 4 business days after payment confirmation.
• Orders placed on weekends or US public holidays begin processing on the next business day.
• Orders flagged by our fraud or address verification checks may take longer while we confirm details with you.

2. Delivery Times

For the United States, Europe, and most other destinations, excluding remote areas:

Delivery windows are estimates, not guarantees. Carrier delays, customs inspections, severe weather, and peak season volume can extend these times. Total time from order to doorstep is processing time plus delivery time.

Remote destinations may require additional transit time. If your address is in a remote area, we will contact you before dispatch.

3. Duties, Taxes, and Import Fees

Free Standard Shipping

Orders shipped with Free Standard Shipping have all import duties and customs charges prepaid by Eagle King, already included in the price you pay at checkout. You will not be asked to pay any customs, duty, or brokerage fee upon delivery.

If a carrier ever contacts you requesting an import fee for a Standard Shipping order from Eagle King, do not pay it. Contact us immediately at contact@eaglekingtech.com and we will resolve it with the carrier.

Express Shipping

In some countries, express shipments are cleared under a different customs regime, and the recipient may be required to pay import duties or customs fees directly to the carrier upon delivery.

If your destination country is one of these, we will contact you before dispatch to explain exactly what will be charged and by whom, so that you can decide whether to proceed with express or switch to standard shipping.

4. Tracking Your Order

• Once your order ships, you will receive a tracking number by email.
• Tracking information can take 2 to 7 business days to begin updating while the package moves through the first legs of transit. A tracking number that has not updated yet is normal and does not mean the package is lost.
• You can also view your shipment status at any time in My Account > Orders.
• If you have not received a tracking number within 6 business days of your order, contact us.

5. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address. Please review it carefully at checkout.

• Address changes can only be made before the order ships. Contact us immediately if you need to correct one.
• We do not ship to PO Boxes.
• If a package is returned to us as undeliverable due to an incorrect or incomplete address, or is refused at delivery, the terms in Section 5 of our Refund Policy apply.
• If you request that we reship a package that was returned as undeliverable, a reshipment fee applies.

6. Damaged Packages

Inspect your package on arrival.

• If the outer box shows significant damage, photograph it before opening, and note the damage with the driver if possible.
• Report shipping damage within 5 business days of delivery by emailing contact@eaglekingtech.com with your order number and photos of the box, the packing material, and the damaged components.
• Keep all original packaging until the claim is resolved. Carriers frequently require it for inspection.

We will file the carrier claim and send you a replacement kit or the affected components at no cost to you.

7. Lost or Missing Packages

• If tracking has shown no movement for 10 consecutive business days, contact us and we will open an investigation with the carrier.
• If tracking shows “delivered” but you have not received the package, check with neighbors and your local carrier facility, then contact us within 7 days of the marked delivery date. We will open a carrier trace.
• Carrier investigations typically take 5 to 10 business days. Once a package is confirmed lost, we will ship a replacement at no cost or issue a full refund, at your choice.

8. Missing or Incorrect Components

Please unpack your kit and check it carefully against the parts list as soon as it arrives, even if you do not plan to install it immediately.

Missing components are rare. Before contacting us, look carefully inside the removable foam compartments of the packaging, as smaller parts are often seated there and are easy to overlook.

If a component is genuinely missing or incorrect, report it within 14 days of delivery and we will ship the correct part free of charge.

9. Dealer and Wholesale Orders

Shipments to authorized dealers and wholesale partners are governed by the terms on the applicable purchase order and invoice, including any agreed freight terms and lead times. Contact contact@eaglekingtech.com for dealer inquiries.

10. Contact

Email: contact@eaglekingtech.com Phone / Text: (302) 208-6923
Eagle King Technology Inc. 8 The Green, Suite A, Dover, DE 19901, USA